To support the sales department, we are looking for a full-time Consumer Success Consultant (m/f/d) at the Bonn location as soon as possible.
Your tasks:
- Customer support and retention: Main contact person for our customers in the telecommunications, energy, retail, real estate, banking and insurance sectors
- Advising clients on the implementation and use of geomarketing and location intelligence strategies as well as building and maintaining long-term and successful client relationships
- Conducting and organizing training courses on the effective use of our tools as well as workshops and webinars on new functionalities and best practices
- Proactive support and advice: Regular analysis of customer requirements and proactive suggestions for improving their business processes
- Feedback and product development: collecting and analyzing customer feedback to continuously improve our products and services in close cooperation with the product development team
- Performance measurement and reporting: monitoring and analyzing customer usage and the success of the implemented solutions, as well as the associated creation of reports
- Upselling and cross-selling: identification and implementation of upselling and cross-selling opportunities in close cooperation with the sales team
We are enthusiastic:
- A successfully completed degree in geography, business informatics, business administration or a comparable field of study
- Several years of professional experience in one or more of the industries mentioned, ideally in customer success, consulting or sales
- Sound knowledge of geomarketing and location intelligence, experience in working with geographic information systems (GIS) and corresponding software solutions as well as an understanding of data analysis and business intelligence
- A strong customer focus and communication skills, strong analytical and problem-solving skills and the ability to communicate complex technical issues in an understandable way
- A high level of self-motivation and the ability to work both independently and as part of a team round off your profile
- Business fluent in German and English
You can expect:
- An exciting and broad range of tasks within flat hierarchies in a fast-growing environment with numerous creative opportunities
- Both career starters and experienced professionals are optimally supported and developed
- Comprehensive induction supported by a mentor
- Open corporate communication characterized by an informal culture
- 30 days annual leave, flexible working hours, the opportunity to purchase a job ticket, subsidies for sports activities via Urban Sports Club, language courses and much more...
Of course, we don't want to tell you everything in this job advertisement. In addition to the above-mentioned task and the offer, there are other exciting things to tell. If we have piqued your interest and you would like to know more details, apply now!
We look forward to receiving your application, kindly enclosing your salary expectations and your earliest possible starting date.
